Category Archives: Costs of Downtime

Minimizing Downtime in Unattended Parking Systems

Don't let downtime ruin your image and profit

Don’t let downtime ruin your image and profit

Automated parking systems offer great advantages to the operator and driver alike.  That is when they are working properly.  There is nothing more frustrating than angry customers angry  because their parking system is non-functional.

Having to roll a truck for  a service call is a big waste of time and expense.  Especially when 80% of these failures can be handled with an automated reboot of the crashed system.

We improve the reliability of every network we touch.  Find out how you can benefit from reduced downtime.

Talk to Dataprobe at the International Parking Institute (IPI) trade show in Nashville next week to learn how to minimize downtime.

Email, call 201-934-9944 or complete the form to set up an appointment.

Truck Roll Not an Option for Undersea Data Center

Microsoft’s Project Natick aims to put data centers underwater, where they will be close to population centers and benefit from water cooling and be powered by tidal energy.

Remote Reboot a necessity for undersea data center

When critical sites become ever more remote and inaccessible, the cost of site visits becomes ever higher and borders on impossible.  Maybe you don’t have underwater facilities, but you could definitely benefit from minimizing site visits at your remote installations.

Major Cost of Downtime Report Released

An iBoot of Prevention is worth a Truck Roll of Cure.

In the new study by IHS Inc. a major research firm,  the cost of downtime for information and communication technology (ICT) reaches $700 billion per year.

The report blames network interruptions as the biggest cause of downtime, and organizations average 5 occurrences per month totaling 27 hours.

Matthias Machowinski, research director for enterprise networks and video at IHS says that “The main cost of downtime is lost productivity and revenue. Fixing the problem is a minor cost factor, which means a small investment in increasing the reliability of ICT systems will provide an outsized return by reducing productivity and revenue losses,”

We couldn’t agree more.

IHS Subscribers can access the report, including Costs of Downtime Calculator Here.

Not a Subscriber?  Try Dataprobe’s Free Cost of Downtime Calculator


Hoverboards are not UL Listed!
Is your Power Switch?

Not UL Listed!  Go check your PDU.  It might not be either.

With all the news about hoverboards catching fire,  it is clear that we all need to think more about product safety.  Something catches the consumers’ eye, becomes the hot new thing and then literally becomes the hot new thing.  Suddenly there are concerns over safety,  liability  and  insurance coverage.   The case with these hoverboards became acute very quickly.  Now  the FAA forbids  them on airplanes and the USPS will not accept them for shipment.

Not one of these popular products is UL Listed.  Consumers are often shocked that products can be sold without proper safety review and certification.  It’s only after a fire breaks out or someone shocks themselves does the lack of safety testing become acutely important.

Dataprobe Power Switches are UL Listed.

Those of us that make UL Listed products take the time and make the investment to produce the safest products possible.  Just like as with hoverboards, there are cheap non-certified PDUs (Power Distribution Units) you can purchase.   It’s shocking (forgive the pun) to me that these are sold by vendors that are counting on your ignorance.

Please be safe and purchase only UL or other NRTL (Nationally Recognized Testing Laboratory) certified power products.  Dataprobe and our legitimate competitors that use these labs make professional products for commercial and residential purposes.

While it’s is not required to put UL Listed products in your home, it is for your organization.  OSHA requires that only NRTL certified electrical equipment be used in the workplace.  Non-compliance can result in fines, lawsuits and insurance claims denied.  A list of NRTLs can be found at the OSHA NRTL List.   If you don’t see one of these logos on your power distribution units, you should inform your employer to have them replaced.   For more information on these OSHA requirements visit

More information about Dataprobe’s UL Listings and why it is important at

Stay informed about  Product Safety, Network Reliability and Dataprobe:

How to Calculate the Cost of Downtime

Cost of Downtime eBook and Calculator

Cost of Downtime eBook and Calculator

You know that downtime is hurting your bottom line, but do you know exactly how much?  Understanding the true cost of downtime is the first step in improving your network and the benchmark by which any solutions can be measured.

Dataprobe has produced an eBook and on-line calculator that can get you started in improving your networks reliability.

The on-line calculator makes it easy to discover the true cost of downtime, and generates a custom report to your specific circumstances.



Get your eBook and Calculator Now.

Digital Signage Fail

Failures in the digital signage arena lead to very public displays that can damage you brand image,  and provide general overall embarrassment.  There are several ways that downtime can be costly.

Lost revenue due to lost sales or transactions; If your digital media project is part of a transaction system, any downtime means loss of direct sales revenue.
Lost revenue due to undelivered advertising; If your system delivery paid advertising, your revenues go down when that advertising is not delivered.
Costs for on-site service calls; On-site service calls are very expensive. A 2009 study by the Aberdeen Group calculated the average on-site service call at $276*. If your system is in
a hard to reach location, that cost can skyrocket.
Loss of customer loyalty; When your potential customers see your name associated with technological failure, your corporate image suffers.

Additional costs may include personnel time required to manage the service interruption to identify, diagnose and schedule a fix, as well as time to contact clients and explain the issues.

We have taken and received a number of examples of Digital Signage failures.  We are collecting them in a Digital Signage Fail Pintrest page.  This first one I took while rushing through SFO to make a connection.  The second was at the Secaucus Transfer Station for NJ Transit.  From time to time we will post other interesting fails here.

If you would like to contribute to the Pintrest board, please comment with a post here.  

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David Weiss, President